Welcome to Whiskers Wild Limited These Terms and Conditions (“Terms”) help us make sure everyone has a smooth and positive experience with our cat grooming services and products. By booking an appointment, using our services, or visiting our space, you’re agreeing to these Terms. If you have any concerns or don’t agree with them, just let us know — we’re happy to help!

1. Services Provided

We provide professional grooming services for domestic cats, including but not limited to:

• Bathing
• Brushing
• Hair trimming/cutting
• Nail clipping
• Ear cleaning

Services are provided based on the selected grooming package and specific customer requests. Please note that certain procedures may require additional time or cost.

2. Appointments & Cancellations

• All grooming appointments must be booked in advance through our website, phone, or email.
• All bookings are subject to a deposit payment of £25 which is payable within 24 hours of the provisional booking. If the deposit is not received within the 24 hours the appointment is not secured and will be made available again.
• The deposit can be paid by online bank transfer. The deposit is fully refundable if the adequate notice period is given to cancel the appointment.
• We require a 48-hour notice for cancellations or rescheduling. Failure to notify us within this period may result in a cancellation fee of £25 plus home visit or service charge costs which is payable within 24 hours of the scheduled groom.
• No-show clients or if we arrive at your home and unable to carry out the grooming session because of a forgotten appointment, or you are not at home, or your cat is not available, the deposit will not be refunded.

3. Pet Health & Safety

• Equipment and uniforms are disinfected and changed between appointments to prevent disease transmission.
• Cats are handled with care and their health is a priority. If a medical issue arises during grooming, the session may be stopped, and the owner is expected to seek veterinary care—full grooming fees still apply. In the event of an emergency you agree to allow Whiskers Wild to seek local veterinary care and you will be responsible for the incurred veterinary care costs.
• Owners must disclose their cat’s health history and accept responsibility for any pre-existing conditions or related treatment costs. Health-related advice given is not a substitute for a veterinarian’s opinion.
• Any irregularities noticed during grooming will be shared, but these are not medical diagnoses. Whiskers Wild Limited is not liable for post-grooming effects, such as irritation or skin issues, especially if caused by clipping.
• If matting requires shaving, Clipping may reveal hidden skin problems and cause minor nicks or irritation. Dematting will be done safely and severely matted areas will be shaved and not brushed out. This may alter the coat’s texture or color and significantly change the cat’s appearance.

• We reserve the right to refuse service if your cat is visibly ill, aggressive, or unsafe to handle. If your pet becomes stressed or aggressive during the grooming process, we may halt the session to ensure safety for both the pet and staff.

4. Grooming Process & Results

• Our priority is the comfort and wellbeing of your cat, and while every effort will be made to meet your grooming requests, we cannot guarantee specific outcomes due to the nature of individual cats’ temperaments, coat types, or behaviour.
• If your cat’s coat is matted or severely tangled, we may need to shave the coat for safety or comfort reasons. We will discuss this with you beforehand.
• Any special grooming requests must be made at the time of booking. Requests made on the day of the appointment may not be able to be accommodated.

5. Liability

• We take every precaution to ensure the safety and well-being of your pet during their grooming session. However, by using our services, you acknowledge that there are inherent risks associated with grooming, including but not limited to, minor cuts, abrasions, or stress.
• You agree that Whiskers Wild Limited will not be held liable for any injury, illness, or damage that occurs as a result of the grooming session, except for cases where we are found to be negligent.

6. Insurance

• Whiskers Wild Limited holds full Public Liability insurance, which can be viewed upon request

7. Payment

• Payment for services is due at the time of completion of the grooming session. We accept cash or bank transfer.
• Prices are subject to change without notice. You will be informed of any price changes before your appointment.

8. Grooming Packages & Additional Charges

• Grooming prices are based on the size, breed, and condition of the cat. Special services or requests may incur additional charges.
• A general pricing guide is available on the website. Any quote provided at the time of booking is an estimate only. The final cost of the groom will depend on various factors that can only be assessed in person during the appointment. By booking, you agree to pay the final price as determined by me based on your cat’s individual needs and condition.

9. Customer Responsibilities

• You are responsible for providing accurate information about your cat, including its breed, temperament, and any medical conditions.
• You agree to pick up your cat promptly after the grooming session is completed. If you are unable to collect your cat within 30 minutes after completion, a late fee may be charged.
• For home visits, you agree to ensure that your cat is available for their groom and that we are able to complete the grooming session in a safe and clean environment. Whiskers Wild Limited has the right to cancel if the environment is deemed unsafe or unsuitable for completing the grooming session.

10. Privacy & Data Collection

• We respect your privacy. Any personal information collected during the booking or grooming process will be used solely for business purposes and will not be shared with third parties without your consent, except as required by law.
• By booking an appointment, you consent to us collecting and using your contact information for appointment reminders, marketing, and promotional purposes.

11. Use of Photos for Marketing

• During the grooming process, we may take photos of your cat to showcase the results of our services. These photos may be used for marketing purposes, including but not limited to: on our website, social media platforms, advertisements, and promotional materials.
• By using our services, you grant Whiskers Wild Limited the right to use images or videos of your cat for marketing and promotional purposes. If you do not wish for photos of your cat to be used, please inform us before your appointment.
• We will never disclose personal information about you or your cat without your explicit consent.

12. Modifications to Terms

• We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website and will become effective immediately upon posting.